Targeted Models Affected
Apple has launched a free repair program specifically for the iPhone 14 Plus, addressing a rear camera issue that affects certain units. The problem, identified in models manufactured between April 10, 2023, and April 28, 2024, involves a failure to display an image preview from the rear camera.
How to Check Eligibility
Users can determine if their device is eligible for the repair by visiting Apple’s support page. To do this, you’ll need your iPhone’s serial number, which can be found by navigating to Settings > General > About. Once located, simply copy the serial number and paste it into the eligibility field on the support page.
Step-by-Step Eligibility Check
- Find Your Serial Number: Go to Settings > General > About and locate your serial number. Long press to copy it.
- Visit Apple’s Support Page: Click here to access the support page and paste your serial number into the designated field.
The system will then confirm whether your iPhone 14 Plus qualifies for the free repair program, which is valid for three years from the date of purchase.
Refunds for Previous Repairs
If you’ve already paid for a repair related to the rear camera issue, you may be eligible for a refund, provided your device qualifies for the current program.
Additional Repair Considerations
While Apple will cover the camera repair, it’s important to note that any existing damage, such as a cracked rear glass, must be fixed before the camera issue can be addressed. Users will incur charges for these additional repairs, even if the camera repair itself is free.
